Shipping policy

Order processing

Our products are printed on demand once you place your order. Except as otherwise stated on our website, orders will be processed as soon as possible.

You’ll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it. Tracking information may take time to update.

Shipping destinations

See our Where we ship page for our destination list.

Shipping methods, costs and delivery times

Available shipping methods, shipping charges and estimated delivery times are shown at checkout.

Delivery times are estimates and begin once your order ships. They may be affected by carrier delays, weather or other events outside our control. Our separate shipping guarantee below measures the time from when your order is placed until delivery.

International orders may be subject to customs duties, import taxes, fees and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Shipping guarantee

All guarantee timeframes run from when your order is placed until delivery.

15 business days

If your order takes longer than 15 business days to arrive, you will receive a promo code for at least $5 AUD for your future shops.

30 business days

If your order takes longer than 30 business days to arrive, we will refund you the shipping amount paid.

45 business days

If your order takes longer than 45 business days to arrive, we will refund your whole order. If your items still arrive, they are free!

How to claim

Email admin@shopinsults.com or use our contact page.

Please include:

• Subject: Shipping Guarantee
• Your best contact email
• Your order number

Our team will be in contact shortly.

Guarantee conditions

Your order’s final destination must be one of the locations we ship to. See our Where we ship page for the destination list.

Your order must be legitimate and not fraudulent, including no fake names, addresses, quantities or payment details.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged or delayed packages

If your order is lost, damaged or delayed, contact us at admin@shopinsults.com and we will help you work with the carrier.